Account Manager

PluginZ Solutions is hiring an Account Manager to look after our existing clients, keep them happy and grow what they buy from us. You will be the main point of contact for a portfolio of business clients who use our managed IT support, cloud and Microsoft 365, cybersecurity and software services. Key responsibilities: - Own a portfolio of client accounts and build strong relationships with their management and IT contacts. - Hold regular account reviews on service quality, open tickets, renewals and upcoming needs. - Find upsell and cross-sell opportunities (new users, licences, security services, projects) and turn them into proposals. - Manage renewals of contracts, Microsoft 365 and other subscriptions on time. - Work with the service desk and technical teams to resolve escalations quickly. - Keep account plans, activities and opportunities up to date in the CRM. - Report monthly on account revenue, renewals and client satisfaction. What we offer: - Fixed salary plus commission on renewals and new business. - A portfolio of established clients to grow. Location: Maadi, Cairo (on-site, with client visits). Employment type: Full-time.

3+ years as an Account Manager or in client-facing B2B sales, ideally for IT services, software or telecom A proven record of retaining and growing client accounts Strong relationship-building and problem-solving skills A good understanding of IT services and subscriptions (Microsoft 365, cloud, support contracts) Organised, with reliable follow-up on renewals and commitments Fluent English and Arabic Comfortable with CRM tools and Excel Bachelor's degree in Business, IT or a related field